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Home / Order Terms

Acceptance of Orders

All agreements are made and all orders accepted contingent upon labor disputes, fires, accidents, war, floods, or other causes beyond Status’s control.  Status shall not be held liable in the event of delay or failure to produce the merchandise of the specified quantities at the specified dates.

Orders

Orders received and accepted by Status cannot be cancelled without our written consent and upon the terms that will compensate Status for its expenses. Customer guarantees the legal propriety of all matters submitted to Status for production, and will indemnify Status against all claims and responsibility arising from the production of such matter, including legal expenses and disbursements incurred by Status in contesting same.

Lab Work

Lab work performed at customer’s request will be charged to customer at Status’ current prevailing rates for time and materials.

Samples

Samples are less 65% and displays are less 70% retail plus shipping.  All sample orders will be shipped via customer’s FedEx or UPS account.

Production Time

Production requires 2-4 weeks for standard orders and 4-6 weeks for large orders.

Change Orders

Quotes are for work produced according to the original specifications only.  Time consumed by reason of customer’s alteration of original order, change in work or materials, delay of production process, and other delays caused by customer will be charged to customer at Status’s current prevailing rates.

Shipping/Packaging

All orders are based on continuous and uninterrupted delivery of a complete order, unless specifications distinctly stated otherwise. Unless otherwise specified, the shipping charge quoted customer is for delivery of order at Status’ place of business.  (FOB our dock).

Unless otherwise specified, all orders will be shipped via standard ground services.  The packaging charge is $15.00 per purchase order plus $7.00 per each additional box. For orders exceeding 100 lbs, our preferred freight company will be used with a minimum $15.00 pallet charge.

All goods are carefully packaged and inspected to ensure they are in good condition prior to delivery.  Damage, loss or delays in transit are beyond Status’ control; therefore, all claims must be made to the carrier by the customer.  It is very important to immediately notify the carrier of any claim so inspection can be made and a claim filed.

Terms of Payment

Net cash on receipt of invoice, unless otherwise provided in writing or stated on invoice.  Interest will be charged on past due accounts at the rate of 1.5% per month.  In the event Status refers any past due account to it’s attorney or outside collection agency for collection, customer consents to venue in King County Superior Court or Seattle District Justice Court, at Status’s election, and customer agrees to pay all costs of suit and collection, including any and all attorneys’ fees and collection costs actually incurred, including those on appeal.  See also terms and conditions below.

Claims

All claims must be made within five (5) days of receipt of merchandise. It is the buyer’s responsibility to inspect the materials and notify Status of any defect before accepting them. Status shall not be liable for product said to be incorrectly sized, shaded or packed, nor for not matching prior shipment or sample.

Variations in color and or shade are inherent in all fired clay products and thus NO claims with respect to color variation can be allowed.

Status uses white talc body clay, which is not frost proof and not recommended for exterior installations including swimming pools.  No claims for improper use of tile will be allowed.  No claims will be allowed once product is installed.